The online booking system has not only alleviated the lengthy wait times faced by customers; it has also provided staff with a back-end system that allows them to pro-actively manage the booking process. Staff have full visibility of bookings in advance, allowing them to plan ahead for busy periods. Customers now receive an improved level of service and staff have a new level of control which has significantly eased the daily pressures they faced.
ActionPoint were swift & professional in implementing the system to spec & the resulting solution has delivered above & beyond expectations.
David Miller, COO, TERMINALFOUR
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